Al meer dan 45 jaar is Simac een strategische ICT-integrator op de Belgische markt. Simac heeft een brede en diepgaande kennis van elk aspect binnen de ICT-infrastructuur. Onze ervaren medewerkers leveren een compleet dienstenpakket: consultancy, implementatie, projectbeheer, ICT-infrastructuurbeheer, onderhoud en outtasking. Ter versterking van het team junior account manager.

JUNIOR ACCOUNT MANAGER

Functie

We zoeken een junior account manager die zijn carrière wilt starten bij een toonaangevende ICT-integrator. Verkopen is een vak dat je kan leren: je start met een grondige sales- en technische opleiding. De focus na de opleiding ligt enerzijds in het actief benaderen van de markt en leads te genereren. Je wordt gecoacht door een succesvolle en ervaren business development manager om de klantenportefeuille verder uit te bouwen. Anderzijds onderhoud je het bestaand klantenbestand en volg je opportuniteiten nauwgezet op. Naarmate je meer kennis krijgt van de markt en het salesproces, word je geacht geïntegreerde oplossingen aan te reiken in samenspraak met de klant.

Profiel

• Je hebt bij voorkeur een Bachelor diploma, bij voorkeur in een economische richting. Technische achtergrond of interesse is een pluspunt.
• Je bent communicatief en kan je zowel mondeling als schriftelijk uitdrukken in het Nederlands en Engels. Kennis van Frans is een pluspunt.
• Je hebt een professioneel voorkomen en bent klantgericht.
• Je hebt een commerciële drive en haalt voldoening uit het prospecteren.
• Je werkt oplossingsgericht, gestructureerd en streeft naar lange termijn oplossingen.
• Je bent een teamplayer.
• Je neemt ownership en bent resultaatsgericht.
• Je beschikt over een rijbewijs B en je bent bereid om je regelmatig te verplaatsen naar de klant.
• Je woont bij voorkeur in de regio Leuven (kantoren in Kortenberg en Haasrode).
• Je bent leergierig en beschouwt feedback als een middel om jezelf te verbeteren.

Aanbod

Simac biedt je een interessant salarispakket met bedrijfswagen, een onafhankelijke verantwoordelijkheid en onderdompeling in een enthousiaste collegiale omgeving. We investeren graag in onze medewerkers, daardoor krijg je de kans om opleidingen te volgen en zo je kennis uit te breiden.

Interesse?

Solliciteer via https://www.jobssimac.be/

Simac Retail biedt totaaloplossingen aan op het gebied van POS-systemen, narrowcasting, datanetwerken en diensten bij de diverse winkelketens zowel binnen de Benelux, als daarbuiten. Om retailers te ontzorgen heeft Simac Retail de dienstverlening toegesneden op de specifieke eisen en wensen van de retailbranche, van hoofdkantoor tot winkel, van logistiek tot e-commerce. Alles op één lijn met de winkelformule.

Ter uitbreiding van ons huidige team in België zoeken wij:

Retail Field Engineers

Functie

Als Retail Field Engineer word je ingezet voor het installeren en onderhouden van hardware bij onze klanten op locatie. Je verhelpt storingen en problemen bij onze retail klanten. Wanneer een kassa- en of POS-Systeem een storing heeft ga jij hier naar toe om het ter plaatse te repareren of te vervangen. In de rol van Field Service Engineer kom je op veel verschillende plekken, het ene moment sta je aan een broodjes balie van een grote supermarkt, het volgende moment sta je tussen alle heerlijk ruikende bodylotions. Je start je dag vanuit huis, je planning voor de dag heb je de avond ervoor ontvangen zodat je precies weet waar je naar toe moet. En je bus is s’nachts bevoorraad met alle onderdelen die je die dag nodig hebt zodat je meteen kan gaan.

Profiel

Als Field Service Engineer verwachten we een zelfstandige en flexibele houding. De winkels van onze klanten zijn steeds vaker en langer open, helaas komen er dus ook wel eens storingen voor op een koopavond of een koopzondag. Met die reden heb je af en toe een zaterdagdienst of standby dienst. Dit is altijd vooraf gepland, je weet dus waar je aan toe bent. Daarnaast ben je het visitekaartje voor Simac, dit houd je altijd in je achterhoofd wanneer je bij je klant bent.

De kerntaken zijn:

- Het configureren, testen en installeren van o.a. POS systemen, netwerkapparatuur en betaalterminals;

- Het bijhouden van documentatie met betrekking tot de geïnstalleerde omgeving;

- Het analyseren van storingen, en conform richtlijnen zelfstandig uitvoeren van reparaties c.q. het verhelpen van de storing.

Onze bedrijfswaarden TOP IT (top-expert, ondernemend, passie, integriteit en teamwork) weerspiegelen wat nodig is om op een gedreven en gelukkige manier je job te vervullen.

Je hebt een technische opleiding genoten.

Je hebt bij voorkeur ervaring in de retail en hebt praktische kennis van hard- en software.

Je technische achtergrond is gericht op kennis en ervaring met Windows en netwerkapparatuur.

Je beschikt over goede communicatieve vaardigheden en bent vlot tweetalig.

Je bent klantgericht en bereid zeer flexibel te werken.

Je bent zeer zelfstandig en kan volgens strikte procedures werken.

Je bent in het bezit van een geldig rijbewijs en een attest van goed gedrag en zeden.

Wij bieden

Simac biedt je een voltijdse functie, een interessant salarispakket met o.a. maaltijdcheques en verzekeringen. Een onafhankelijke verantwoordelijkheid na je inloopperiode en onderdompeling in een enthousiaste collegiale omgeving.

Interesse

Stuur vandaag nog je motivatie met CV en functievermelding Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken.

Working in a small team, designing the overall Server computing architecture (Senior Manager – Solution Design Leader)

Primary Tasks & Responsibilities

• Provide expertise and hands on in :-
• Setting up, deploying and integration together with HP RDP (for a limited period) and supported installed base of HP One View;
• WMWare server templates container hardening and ESX server deployment through GSS;
• Formalizing and validating SQL Server 2016 standard installation;
• AD upgrade through DC baseline setup and patching, impact analysis of AD mode upgrade, related documents setup and validation.
• Maintain validation documentation pack related to the tasks described in previous point.

Experience, Knowledge & Soft Skill Requirements

Hard Skills

• Deep knowledge of hardware and infrastructure software platforms:
  • HP Server (G8, G9 and coming G10);
  • Windows Server OS (W2K8, W2K12 and W2K16);
  • MS SQL Server installation/deployment;
  • Windows servers deployment tools (especially Symantec GSS);
  • Varonis;
  • Powershell;
  • Rest API.
• Knowledge of integration with Windows AD.

Soft Skills

• Ability to assess, organize, prioritize, estimate, execute and deliver results
• Ability to work in an international environment
• Demonstrable track record in communication, personal effectiveness

Education, Methodology & Certification Requirements

Computer science degree / engineering or equivalent

Language Proficiency Requirements

• French
• English

Working in a small team, developing the overall telephony architecture

Primary Tasks & Responsibilities

• Work as a subject matter expert, to define the telephony architecture:-
• Cisco based hardware and software
• IP telephony at 10 global sites
• Extension numbering schemes
• Call routing
• … while reducing cost
• Advise on solutions and select technologies
• Provide an architecture to support > 13,000 telephony users in 15 locations & 24h / 7d data centers
• Address all relevant IT risks (IT continuity, IT security, malicious codes, external facing systems ,…)
• Align with company-wide architecture as closely as possible, so that future integration between different departments will not be constrained

Experience, Knowledge & Soft Skill Requirements

• Expert Telephony professional
• Deep knowledge of the hardware and software platforms:
  • Cisco IP telephony products:
    • Switches
    • Handsets
    • Software e.g. soft phones, video conference clients
  • Ability to assess, organize, prioritize, estimate, execute and deliver results
  • Major incident management:
    • Network outages
    • Performance problems
  • Influencing skills and awareness for IT strategies and vision on a global level
  • Demonstrable experience of successfully managing within the multi sourcing environment
  • Demonstrable success in leading IT services to meet the needs of business within agreed SLAs, time and budget
  • Global Outlook – Emphasis thinking beyond his/her own functional or territorial boundaries
  • Aligns behaviours and decisions with the needs and goals of the global organization
  • Demonstrable track record in communication, personal effectiveness, and influencing skills.

Education, Methodology & Certification Requirements

Computer science degree / engineering or equivalent

Language Proficiency Requirements

• French
• English

Working in a team, developing the overall network architecture.

Primary Tasks & Responsibilities

• Work as a subject matter expert, to define the network architecture:-
  • Wide area network hardware components, including:-
    • Cisco
    • Riverbed
  • Wide area network software components, including:-
    • Packeteer
  • Service providers:-
    • Primary: Sprint, plus some local ‘last mile’ providers
    • Transitioning to Orange Business Services
• Local area network hardware components, currently primarily Cisco
• ISPs, currently Proximus in Belgium
• … while reducing cost
• Advise on solutions and select technologies
• Provide an architecture to support > 13,000 PC users in 15 locations & 24h / 7d data centers
• Address all relevant IT risks (IT continuity, IT security, malicious codes, external facing systems ,…)
• Align with architecture as closely as possible, so that future integration between different  will not be constrained

Experience, Knowledge & Soft Skill Requirements

• Expert Network professional
• Deep knowledge of the hardware and software platforms:-
  • WAN
  • LAN
• Ability to assess, organize, prioritize, estimate, execute and deliver results
• Major incident management:-
  • Network outages
  • Performance problems
• Influencing skills and awareness of IT strategies and vision on a global level
• Demonstrable experience of successfully managing within the multi sourcing environment
• Global Outlook – Emphasis thinking beyond his/her own functional or territorial boundaries
• Aligns behaviours and decisions with the needs and goals of the global organization
• Demonstrable track record in communication, personal effectiveness, and influencing skills.

Education, Methodology & Certification Requirements

Computer science degree / engineering or equivalent

Language Proficiency Requirements

• French
• English

Responsibility for the creation, installation, performance management & monitoring, trouble-shooting and maintenance of Oracle & SQL Server Databases

Primary Tasks & Responsibilities

Take primary responsibility for database administration tasks for over 100 Oracle DB’s and 250+ SQL Servers in Windows environment.

Works in partnership with Windows admin and IT Development teams (at times directly with business on specific requirements)

• Creation of installation procedures for all new DB versions
• Installation of all new DB’s incl test and training
• Integration of DB’s into work environment using Oracle Enterprise tools
• Set up of user accounts, priveleges and security
• Management, maintainence, performance monitoring, tuning and problem solving for all existing DB’s
• Undertakes customisations and upgrades
• Compiles and maintains full technical documentation

Maintain confidentiality and ensure security against loss of data

Experience, Knowledge & Soft Skill Requirements

Hard Skills

• Oracle v 9, 10, 11 in Windows environment
• SQL Server 2000 etc
• Oracle Enterprise Manager

Soft Skills

• Effective communication & presentation skills
• Teamworker

Education, Methodology & Certification Requirements

• Oracle, SQL & MS certification a plus but not essential
• Develpoment skills not required

Language Proficiency Requirements

• French – Fluent
• English - Business

Responsible for tasks related to IT access management.

Primary Tasks & Responsibilities

• Handling of all incidents and service requests in scope of the team (access management)

Experience, Knowledge & Soft Skill Requirements

• Preferably experience in an administrative support environment
• Affinity with IT technology, especially access management related
• Strong customer/end-user orientation
• Strong communication skills, both spoken and written
• Functional knowledge of IT support tools and reporting
• Familiar with the fundamentals of IT Service Management and SLA’s

Education, Methodology & Certification Requirements

• ITIL v3 Foundations certification is a plus
• ICT Skills (software, operating systems, hardware, etc.)

Language Proficiency Requirements

• English
• French

Responsible for the operational follow-up of the team

Primary Tasks & Responsibilities

• Day-to-day planning
• Follow-up and dispatching of all tasks
• Knowledge/skill assessments and coaching
• Escalation point for operations
• Production of statistics and management reports
• Representing the team at meetings
• Liaising with Access Management Lead and senior management
• Liaising with other teamlead
• Owner of weekly/monthly team meetings
• Owner of daily TIER meeting (Lean IT)
• Requesting all accesses for new staff
• Backup of the Access Management Lead

Experience, Knowledge & Soft Skill Requirements

• Proven experience in an administrative leading role
• Strong affinity with IT technology, especially access management related
• Strong people management skills
• Structured and organized way of working
• Able to manage and dispatch a sudden increase of workload
• Excellent communication skills, both spoken and written

Education, Methodology & Certification Requirements

• Bachelor in communications or similar
• ITIL v3 Foundations certification is a plus

Language Proficiency Requirements

• English
• French

Network engineer establishes and maintains network performance. Network engineer is responsible for analysing, installing, configuring, maintaining and repairing of Network infrastructure.

Primary Tasks & Responsibilities

• Installation, configuration and upgrading of Network devices: switches, routers and Wi-Fi controllers and related hardware in an international environment.
• Investigation, diagnostic, testing and resolution of IP Network and Wi-Fi incidents
• Monitoring performance, troubleshooting network problems and outages, scheduling upgrades.
• Collaborating with network architect on network optimization.
• Coordinating resources where necessary and serving as escalation point to operational teams.
• Working in validated environment which implies writing and maintenance of technical documentation and procedures, and follow controlled change management process.
• Network design is not part of the job.

Experience, Knowledge & Soft Skill Requirements

Hard Skills

• Strong knowledge of IP Network
• Strong knowledge of Cisco IOS
• Good knowledge of Infoblox
• Good knowledge of Splunk, Cacti
• Strong analytical skills

Soft Skills

• Excellent spoken and written skills in French and English
• Communication skills – Contacts with maintenance teams, external suppliers, International sites
• Be able to deliver support remotely
• Surely capable of solving problems
• Can work independently as well as team player
• Autonomous
• Service Minded - Familiar with the fundamentals of IT Service Management and SLA’s
• Coping with stress in Crisis Situations
• On Duty: The candidate will accept to be on call

Education, Methodology & Certification Requirements

• Bachelor Degree in Computer Sciences or equivalent by experience.
• CCNA Certification or equivalent by experience
• CUCM certification or equivalent experience in a plus
• ITIL v3 Foundations certified is an asset

Language Proficiency Requirements

English (Business )

French (Fluent)

The On-site Support Specialist is the forefront of representation for technical services to the customer. The job holder needs to be able to communicate clearly the methods of operation that are required as well as successfully implement them.

Primary Tasks & Responsibilities

Specific technical duties defined per incident include:

• Analysis and investigation of problems
• Repair, substitution or replacement of faulty hardware if necessary
• Testing and error checking of solutions
• Follow-up with Customer after the solution has been implemented

Specific Non-technical duties include:

• Transportation of equipment (including pickup and drop off to 3rd parties if necessary)
• Give Technical Support for Internal and External Events , conference calls and Webex.
• Give Technical Support for Audits and Inspections Events.

Gives a specific support to the Executive Team.

Experience, Knowledge & Soft Skill Requirements

Hardware

• Practical knowledge of internal components of workstations to include motherboards, ram, hard drives, video, sound, I/O, optical drives, ports. Able to troubleshoot all technical incidents, give the solution to the end-users or give the correct diagnostic to the repair companies.
• Practical knowledge of accessories including keyboards, pointing devices, scanners, printers, screens and Cisco phones.
• Good knowledge of all new mobile technologies (IPad, IPhone and all other Smartphones Devices).

Software

• Practical knowledge of all currently available Windows operating systems to include installation and recovery of all current versions.
• Practical knowledge of most major PC software including Microsoft Office, Outlook, Skype and Internet browsers.

Soft Skills

• Must have excellent verbal English and French communication skills.
• Must wear steel toe, footwear and conform to uniform standards in some areas.
• A valuable onsite PC Technician has the ability to communicate with the customer the methods to be used, the solutions to be provided and then uses the resources available to them to execute the process

Education, Methodology & Certification Requirements

Computer science degree / engineering degree or equivalent would be useful.

Language Proficiency Requirements

• French
• English

Problem and Change management within the IT Operations department.

Primary Tasks & Responsibilities

• Plan Change across all environments - Plan, schedule, co-ordinate and manage end-to-end movement of all Changes through the development lifecycle to the live environment.
• Manage multiple work streams and priorities to ensure smooth delivery through hands-on effort.
• During the planning and rollout of upgrades and changes ensure that known issues are addressed and problems are escalated appropriately. Analyse incidents / problems registered by service desk to ensure future Changes incorporate appropriate response to those incidents and problems.
• Identify potential risks and conflicts prior to a deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams
• Provide the 3rd Line support required to resolve complex faults, & support complex provide & change issues,
• Contribute to the Customer Services, & wider business, objectives to improve: fault management performance, Service reliability & Service performance
• Real-time complex technical support interface to suppliers, including multi-vendor interoperability issues.
• Ensure that escalation is in line with both customer and product guidelines.
• Root Cause analysis for complex major incidents & escalated faults, engagement during major Incidents
• Customer Project and Change delivery activities.
• Use trend, root cause and data mining techniques analysis to proactively and reactively investigate Problems, establish common trends that may cause a fault to arise and establish trends for SLA breaches.

• Stakeholder Management & Communication – able to identify, manage and communicate effectively with all stakeholders. Able to listen actively and express ideas and facts in a clear and confident manner both verbally and non-verbally. This includes reporting, presentation skills, meeting management and facilitation.
• An ability to assimilate and interpret technical information, and to present this information to any audience.
• Ability to work on own initiative and under pressure, across multiple Problem investigations.

• Strong analytical skills with a clear and logical approach to problem solving.

Experience, Knowledge & Soft Skill Requirements

Hard skills :

OS :

• Clients :Windows XP, Windows 7 ,Windows 8/8.1 , Windows 10,
• Servers :Windows 2003/2008R2/2012R2

Active Directory and related technologies :

• Group Policy/Group Policy preferences
• Login Scripts and
• DFS-Replication/Namespaces
• file share

Enterprise Patching tools (Patching Management ):

• Windows Update services
• SCCM

Deployment systems/Tools :

• HP Staging Framework
• HPe Flex deploy
• Symantec Management Agent
• Altiris
• Windows Deployment services
• Microsoft deployment toolkit
• LANDesk management suite

Microsoft imaging :

• Win PE and Windows Image (Microsoft)
• DISM Deployment Image Servicing and Management tools experience
• Deployment lifecycle management
• Symantec Ghost solution suites

Hardware:

• Hardware Services (advisory HP-Lenovo-SonyVaio Laptops/Desktops)
• HP Thin client
• HP Blades PC’s

Database:

• Access
• SQL DB

Scripting language:

• Powershell
• VBS
• CMD
• Python

Application packaging:

• Application Packaging with SCCM
• Admin Studio
• Wise Installer
• InstallShield

Endpoint protection and Antivirus Administration

• Symantec End point Protection management
• Symantec firewall system administration
• Symantec End point encryptions
• Sophos encryptions

Advanced knowledge and expertise with the Windows Operating system:

• Registry
• Profiles
• Services and components,
• File structure and application compatibility
• Windows installer

Soft skills :

• The ability to assimilate and interpret technical information
• Strong analytical skills with a clear and logical approach to problem solving
• Technical and analytical skills
• A solid understanding of IT Service Management best practice.
• The ability to think logically.
• The ability to work well under pressure and prioritise the workload.

Education, Methodology & Certification Requirements

• Bachelor Degree in Computer Sciences or equivalent by experience.
• Certifications Windows Server 2008 or higher is mandatory
• ITIL v3 Foundations certified is a plus

Language Proficiency Requirements

• French
• English

A Server and Storage systems Engineer is responsible for Servers in a Microsoft Windows environment and storage, from the transition from design to operations, through implementation, configuration and support.

The Systems Engineers we are looking for will join a project team dedicated to the migration of several applications to new servers.

Primary Tasks & Responsibilities

• Installation, configuration and upgrading of servers, storage and related hardware and software in an international environment.
• Installation, configuration and upgrading of virtualization, Business continuity plan and Backup solution.
• Investigation, diagnostic testing and resolution of system, hardware, software and infrastructure incidents.
• Working in validated environment which implies writing and maintenance of technical documentation and procedures, and follow controlled change management process. This is an important part of the role as the applications to install have not been documented (installation procedures have to be created).
• Server and Storage Design is not part of the job.

Experience, Knowledge & Soft Skill Requirements

Hard Skills (the candidate should have a strong technical level in at least 2 of these areas):

• Strong knowledge of Windows Server Products and Applications 2008 or higher
• Strong knowledge of HP Hardware Blade and DL servers
• Strong knowledge of Storage and SAN Systems: HP, IBM or Brocade
• Strong knowledge of VMWare 5 or higher
• Good knowledge of Citrix 6.5 or higher

Nice to have technical skills:

• Good Knowledge of VB Script and PowerShell
• Good knowledge of MS SQL
• Good knowledge of Network
• Knowledge of IBM TSM is a plus

Soft Skills

• Excellent spoken and written skills in French and English
• Autonomous: able to work independently to install applications on new servers and to look for / create the related documentation
• Able to work in a validated environment
• Can work independently as well as team player
• Strong analytical skills
• Service Minded - Familiar with the fundamentals of IT Service Management and SLA’s
• Coping With Stress in Crisis Situations

Education, Methodology & Certification Requirements

• Bachelor Degree in Computer Sciences or equivalent by experience.
• Certifications Windows Server 2008 or higher is mandatory
• ITIL v3 Foundations certified is a plus

Language Proficiency Requirements

• French – Fluent
• English - Business